We keep this simple, because what we do with your information is simple: we use it to respond to you and to run our business. We don’t sell it, rent it, or share it with anyone who isn’t helping us do those two things.
What we collect
When you request a quote or contact us. Our quote form asks for your name, email, phone number, company, facility type, and a description of the work you need. If you email or call us instead, we keep the contact information you provide.
When you book a discovery call. Scheduling runs through Apollo’s meeting scheduler, which collects your name, email, and the time you pick.
When you browse the site. We use Google Analytics to understand how visitors use the site: pages visited, time on page, general region, and how you found us. Analytics uses cookies and collects this information in aggregate; it does not give us your name or contact details. We also use Apollo, a business-data service, to recognize which company or organization a visitor is browsing from (for example, a utility or a manufacturer) so our team can prioritize follow-up. Apollo sets a first-party cookie and records the pages visited; it does not identify you as an individual.
How we use it
- To respond to your quote request or inquiry. That’s the main one.
- To schedule and hold the calls you book.
- To keep a record of who we’ve talked to and what about, so we don’t ask you the same questions twice.
- To understand, in aggregate, how people find and use our site.
We do not sell your information. We may contact business professionals at their work email address about services relevant to their facility. Every message identifies Patriot Thermal Controls and includes a way to opt out, and we honor opt-outs promptly.
Who processes it for us
- Our website and email. Quote requests are stored on our own website and emailed to the person who will follow up.
- Google Analytics, aggregate site-usage statistics.
- Apollo, our sales system: meeting bookings, the contact details of people we work with, and company-level visitor identification (which organization a visit came from, never which person). Apollo processes this data under its own privacy commitments.
- CleanTalk, spam protection, which checks site visits and form traffic for bots.
- Our website host, standard server logs (IP address, pages requested), kept for security and troubleshooting.
That’s the list. If it changes, this page changes.
Cookies
The site uses cookies for two things: Google Analytics measurement and Apollo company-level visitor identification. You can block or clear cookies in your browser settings; the site works without them. Forms and scheduling may just be less convenient.
How long we keep it
Contact records stay in our records while there’s a real business relationship or a reasonable prospect of one. If you ask us to remove your information, we will.
Your choices
Want to know what we have, correct it, or have it deleted? Email info@patriotthermal.com or call 401-932-9159 and ask. A real person will handle it, usually within a few business days.
Contact
Patriot Thermal Controls Inc.
67 Gilbane Street, Warwick, RI 02886